CUSTOMER SUPPORT EXECUTIVE

CUSTOMER SUPPORT EXECUTIVE
Company MINDEYE - INTERNATIONAL CONTACT CENTER
Job Location Bangalore
Experience 0 - 1 yr/s
Contact Person Yasmeenn
MINDEYE

bangalore
9845038204
Skills Positive Attitude, Good Communication Skills, Pleasing Personality, Spoken Languages, English, Typing, Sales, Negotiation Skills
Salary 6500-12000 per month
No. of Job Positions 20

Job Description

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/ teams in the program to ensure high quality and timely expedition of customer requests.
Contribute ideas on ways to resolve problems to better serve the customer and/ or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Occasionally use decision-support tools to answer questions. Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
Offer solutions to issues that are often non-standard/ non-routine and require some clarification.
Youll be responsible for providing Customers with the highest levels of customer support, whilst recognizing their needs with options for cross-selling products and services.
Candidate Profile

Fresher or minimum of one year of customer service & sales experience.
Ability to type at least 20 words per minute.
Ability to work nights and weekend shifts.
High school diploma or graduate equivalent.
Employment is contingent upon results of a criminal background check.
Courteous with strong customer service orientation.
Attention to detail, good listening and responding skills, and must be flexible with the ability to adapt to changes quickly and think conceptually.
Solid problem solving skills.

Experience in a fast-paced, call centre or similarly target-driven environment
Excellent communication and influencing skills
Commitment to delivering exceptional service
Clear focus, productive and results driven
Ability to retain product information, policies and procedural guidelines
Effective objection handling skills
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